Herzberg felt there were two sets of motivational factors, one being a set of ___________ factors labeled 'dissatisfiers.'

• A. Maintenance
• B. Motivating
• C. Hygiene
• D. Satisfying

Answer: (A)

Herzberg’s two-factor theory splits workplace factors into hygiene (maintenance) factors and motivators. The factors called “dissatisfiers” belong to the hygiene set. Their presence doesn’t create lasting motivation, but their absence or inadequacy leads to dissatisfaction. That’s why the correct term is maintenance (hygiene) factors. Examples include company policy, supervision, salary, working conditions, and job security. The other set—motivators—drive true satisfaction when present, but are not the focus of the dissatisfier label.