Herzberg's second set of factors were considered ________ factors, which he labeled 'satisfiers.'

• A. Motivating
• B. Maintenance
• C. Hygiene
• D. Dissatisfying

Answer: (A)

Herzberg's framework splits job factors into two groups. The second set are motivating factors, which he labeled satisfiers because they actively increase satisfaction and motivation when present. These are intrinsic aspects of the work itself—achievement, recognition, the work being meaningful, increased responsibility, opportunities for advancement, and growth. Their presence elevates how you feel about the job and your motivation to perform. Hygiene factors, on the other hand, include external conditions like pay, company policies, supervision, working conditions, relationships, and job security; they prevent dissatisfaction if adequate but don’t by themselves create lasting motivation.