Which of the following is an example of upward communication?

• A. Suggestion Boxes
• B. Downward Memos
• C. Customer Emails to Sales
• D. Financial Reports to Investors

Answer: (A)

Upward communication is the flow of information from employees or lower-level staff up to supervisors and managers. It often includes ideas, feedback, concerns, or data that can inform decision-making at higher levels. The suggestion box is a classic upward channel because it collects input from staff and passes it to those in authority who can act on it. In contrast, downward memos transmit information from management to employees, so that is downward communication. Customer emails to sales come from outside the organization to internal staff and represent external communication rather than an internal upward path. Financial reports to investors are aimed at external stakeholders and do not move from lower to higher levels within the organization. Therefore, the suggestion box best illustrates upward communication.